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CRM Evaluation Center
Nov 25, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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Managing Your Supply Chain Using Microsoft Axapta: A Book ExcerptPart One: Sales and Operations Planning ( Pages)
by Dr. Scott Hamilton
Mar 23, 2004
Abstract : Managing Your Supply Chain Using Microsoft Axapta provides an overall understanding of how the system fits together to run a manufacturing or distribution business. This book excerpt focuses on running the business from the top with sales and operations planning (S&OP). Variation in operations affect the S&OP process and the nature of demand impacts the S&OP game plans.
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Sales and Operations Planning Part One: Identifying and Forecasting Demand ( Pages)
by Dr. Scott Hamilton
Dec 11, 2003
Abstract : An effective sales and operations planning game plan results in fewer stock-outs, shorter delivery lead-times, higher on-time shipping percentages, a manageable amount of expediting, and improved customer service. Several guidelines are suggested to improve a firm's sales and operations planning process and the effectiveness of each product's game plan. This is an excerpt from the book Managing Your Supply Chain Using Microsoft Navision.
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What Is the Value Proposition of Support and Maintenance? ( Pages)
by P.J. Jakovljevic
Apr 2, 2007
Abstract : Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.
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Minimizing The Total Cost of Technical Support for Enterprise Applications ( Pages)
by David Bourque
Nov 20, 2006
Abstract : Many organizations don't follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution's total cost of ownership.
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Minimizing the Total Cost of Technical Support for Enterprise Applications ( Pages)
by David Bourque
Jan 25, 2008
Abstract : Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.
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Supply Chain Operations Reference and Other Features in ASW ( Pages)
by P.J. Jakovljevic
Sep 7, 2005
Abstract : IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution. Customers receive more efficient measurements and benchmarking across their supply chain regardless of their supply chain and ERP software.
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No Yawn Intended: Enterprise Applications Giant Introduces a Mid-tier Support Choice ( Pages)
by P.J. Jakovljevic
May 9, 2006
Abstract : Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more choice and certainty, and may take notice of what the market leader is trying to do with this middle-of-the-road support option.
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A Case Study and Tutorial in Using IT Knowledge Based Tools Part 1: Decision Support Discussion ( Pages)
by E. Robins
May 30, 2001
Abstract : In going through a business decision process for complex technology selections, more and more use is being made of technologically driven processes using Decision support tools and captured knowledge. The use of these systems and the capability to drive a solution from them assumes an ability to accurately express business requirements and business value within these tools. In this article, we explore the marriage of knowledge management and decision support in forming knowledge based selection systems and procedures that can assist in reducing the current appalling record of IT project failures. This is illustrated by the process to select a Personal Digital Assistant (PDA).
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How One Vendor Addresses Support and Maintenance Issues ( Pages)
by P.J. Jakovljevic
Apr 27, 2007
Abstract : SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available.
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